Bounteous
Creating digital solutions for today's challenges and tomorrow's opportunities.
Associate Director, Customer Journey Analytics – Contract
Location
United States
Posted
5 days ago
Salary
Not specified
Bachelor Degree8 yrs expEnglish
Job Description
• Lead, grow, and develop analytics project teams and guide the vision for Adobe Customer Journey Analytics clients at Bounteous
• Collaborate with stakeholders to gather business questions and requirements, then develop comprehensive measurement strategy and implementation plans
• Collaborate within multi-disciplinary teams to drive a unified vision for our clients
• Identify gaps throughout the customer experience and recommend best-in-class solutions
• Ensure client expectations are met and results are delivered on time
• Articulate complex ideas in a clear and concise manner, both in speech and writing; tailor messages accordingly
• Exemplify good consulting skills, diplomacy, and effective messaging; mentor team members
• Adapt to a fast-paced work environment and overcome technical and business challenges
• Travel as needed to visit prospects and clients and build rapport with global team members
Job Requirements
- College degree (required) plus at least 8+ years of relevant work experience in marketing, consulting, and/or media
- 3+ years managing teams, including leading projects, mentoring team members and building processes
- Deep expertise in Adobe Customer Journey Analytics with experience building brand new installations, having implemented, configured, and customized the tool. Certification preferred
- Built out measurement plans, analytics documentation, custom dashboards and lead client success reviews to drive insight of site performance and the overall customer journey
- Experience with analytics integrations and knowledge of Adobe products such as Adobe Experience Platform (AEP), Adobe Real-Time Customer Data Platform (RT-CDP), Adobe Journey Optimizer (AJO) preferred
Benefits
- Equal opportunity employer
- Willing to sponsor employment visas