• Lead all phases of client onboarding and technical implementation, from scope definition through successful launch and post-go-live transition. • Serve as the strategic liaison between clients, product, and technical teams during setup, configuration, and integration. • Manage and mentor a team of onboarding and solutions specialists, ensuring performance, professional growth, and alignment with organizational goals. • Oversee multiple concurrent implementation projects, balancing short-term deliverables with long-term process improvements. • Collaborate with internal developers to secure credentials, configure APIs/webhooks, and ensure system connectivity. • Drive consistency and scalability within pharmacy product workflows across clients and platforms. • Oversee validation and testing of pharmacy orders in both sandbox and production systems to maintain accuracy and compliance. • Establish and monitor audit practices to ensure templates and order workflows align with clinical, regulatory, and operational standards. • Manage system configuration processes—including product additions, order template design, and integration setup—in coordination with internal and external stakeholders. • Evaluate and optimize technical integrations, identifying issues and implementing sustainable solutions to improve reliability. • Provide feedback and strategic insight to Product and Engineering teams to enhance the RxVortex API and associated user experiences. • Develop, maintain, and enforce SOPs, playbooks, and implementation documentation that ensure consistent delivery and knowledge sharing. • Partner with Learning & Development to keep training content and documentation aligned with evolving tools and workflows. • Cultivate a high-performing, collaborative team culture focused on accountability, innovation, and continuous learning. • Analyze process metrics and client feedback to inform operational improvements and strategic initiatives. • Manage onboarding and integration tracking within HubSpot CRM (or comparable platform) to ensure visibility, accuracy, and compliance. • Uphold the highest standards of confidentiality, security, and regulatory compliance, including HIPAA requirements.