• As part of the Innovation team, ideate and evaluate technology, industrial/physical automation, and AI opportunities in helping our Humanitarian Services and Fundraising mission area delivery. • Document the business cases that can be used to initiate technology and AI projects. • Drive rapid experimentation by quickly translating ideas into user stories, UX mockups, and functional prototypes to validate desirability, feasibility, and user desirability in our Humanitarian Services and Fundraising Test Kitchen. • Build lightweight proofs of concept using low/no-code approaches when appropriate to accelerate validation and reduce time-to-learning. • Partner closely with engineers and stakeholders to keep prototypes moving from concept to working demo—removing blockers and ensuring clear next actions. • Write product requirements and user stories using Azure DevOps. • Help prioritize user stories based on value and technical feasibility. • Help maintain a roadmap of all active projects with high-level timelines tracking project/portfolio performance metrics to monitor business value over time. • Work with our employees, contractors, and volunteers to coordinate the daily task and status of work within the Innovation team. • Learn and understand business processes and technical requirements for the development of solutions. • Work closely with clients to analyze the current and future direction of technology and data science to meet business goals. • Investigate complex operations-related problems/inquiries and recommend, facilitate and coordinate solutions. • Prepare communications and make presentations related to your work. • Educate clients about the software and project lifecycles and the business roles. • Facilitate problem resolution between IT and the business, as needed. • Represent, champion and balance client interests within IT. • Provide training and guidance to other staff. • Recruit and oversee technical & analytics volunteers. • Perform testing of the products onsite and remotely. • Log bugs and work with the developers to resolve issues. • Drive user testing with field resources to check if the product works as desired from user point of view. • Frequent virtual check ins and in-person Test Kitchen visits to build relationships with the field teams and understand user pain points.