• Serve as the primary relationship owner for a defined portfolio of large, complex healthcare systems. • Build and sustain trusted relationships with executive, clinical, operational, IT, and financial stakeholders. • Act as a consistent, knowledgeable point of contact who understands each customer’s structure, priorities, and operating model. • Maintain ongoing visibility into account engagement, satisfaction, and overall health. • Proactively coordinate conversations, follow-ups, and touchpoints to ensure customers feel supported and valued. • Develop thoughtful, account-specific engagement plans focused on stability, value realization, and long-term partnership. • Lead continuous discovery to understand customers’ technology strategies, operational priorities, and constraints. • Maintain an informed view of each account’s future-state direction, even when near-term change is not planned. • Ensure internal teams remain aligned to customer realities and longer-term opportunities. • Help customers maximize value from existing solutions through ongoing dialogue, workflow understanding, and best-practice alignment. • Facilitate periodic business reviews and executive conversations focused on outcomes, impact, and partnership. • Capture structured customer feedback and translate insights into actionable input for Product, Sales Leadership, and Strategy teams. • Partner closely with Sales, Customer Support, Product, and Accounting to deliver a seamless account experience. • Work with the Accounting team on invoicing questions, contract alignment, and financial coordination to ensure clarity and consistency for customers. • Coordinate internal resources thoughtfully, without creating unnecessary pressure or friction for customers. • Serve as an internal advocate and subject-matter expert on enterprise on-premise customer needs.