• Manage inbound referrals from various sources and promptly initiate the admissions and intake process. • Conduct detailed intake conversations in both English and Spanish with individuals in complex situations, including those recently discharged from hospitals, experiencing homelessness, or involved in the justice system. • Ask structured screening questions to assess client needs and determine appropriate next steps. • Obtain and process necessary documentation, including Releases of Information (ROI), ensuring all paperwork is accurate and complete. • Coordinate evaluations, prescriptions, and follow-up services with providers and peer support teams. • Maintain consistent communication via phone and email to guide clients through each stage of the referral and admissions journey. • Handle sensitive and high-emotion conversations with empathy, professionalism, and composure. • Document all client interactions and case updates within CRM systems such as Salesforce. • Follow up persistently to ensure referrals are successfully converted into active cases.