• Provide white glove, high-touch technical support to end users across all levels of the organization, ensuring prompt and professional resolution of issues. • Manage the complete employee technology lifecycle including onboarding, role changes, equipment refreshes, and offboarding. • Administer and support Active Directory, Entra ID, Microsoft 365, Windows 365, Intune, Autopilot, and other business critical applications. • Support and troubleshoot Windows and Mac endpoints, ensuring optimal performance and security compliance. • Manage and maintain copy/print hardware and solutions across office locations. • Oversee IT Asset Management (ITAM) including inventory tracking, deployment, and disposal of hardware and software assets. • Document support procedures, knowledge base articles, and asset records to ensure consistency and knowledge sharing. • Assist IT engineering with various infrastructure projects, migrations, and new technology deployments. • Identify opportunities to improve support processes and enhance the employee technology experience. • Provide support for office openings, relocations, and special events requiring on-site technical assistance.