• Contact insurance companies regularly to check claim status and ensure timely resolution • Review and resolve denied, rejected, or unpaid claims • Document all claim activity, follow-ups, and outcomes accurately in the EMR • Maintain ownership of claims from submission through final resolution • Obtain prior authorizations for services and treatments • Verify insurance benefits and coverage details • Communicate authorization requirements clearly to internal teams • Ensure all insurance documentation is complete and up to date • Work closely with billing and internal operations teams to maintain efficient workflows • Escalate issues appropriately while continuing follow-ups • Ensure compliance with documentation and billing standards • Contribute to continuous improvements in billing and authorization processes