Smile Doctors

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Patient Support Representative

Customer SupportCustomer SupportPart TimeRemoteTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

South Dakota

Posted

14 days ago

Salary

$19 - $22 / hour

High SchoolEnglish

Job Description

• Answering incoming calls (first on phones during your shift) • Fielding a goal of 40+ calls per day • Checking and returning voicemails • Scheduling new patient exams and follow-up appointments • Rescheduling and managing schedule efficiency • Taking payments over the phone • Following up on referrals and pending appointments • Monitoring and utilizing the Sooner List • Triaging calls to support clinical flow • Updating patient information and documenting thoroughly • Communicating closely with the clinical and front desk teams

Job Requirements

  • Friendly, outgoing personality with excellent communication skills
  • Strong organization and multitasking abilities
  • Attention to detail and ability to follow established systems and processes
  • Strong verbal and written communication skills
  • Comfort using computers, scheduling software, and phone systems
  • Prior dental or orthodontic experience preferred (but not required—we’re happy to train the right person!)
  • A team player with a positive attitude and patient-first mindset.

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