Prospect Engine LLC

Accelerating your business growth by generating high quality inbound & outbound leads

Help Desk Associate

IT SupportIT SupportFull TimeRemoteTeam 51-200Since 2020Company SiteLinkedIn

Location

New York

Posted

14 days ago

Salary

Not specified

High School1 yr expEnglishTcp/ip

Job Description

• Effectively and efficiently provide desktop and remote technical support in a timely manner • Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers. • Perform hardware/software inventory and software license tracking. • Assist in the training of Fortune staff in the use of PCs and basic network operations. • Ability to follow directions and complete tasks without micro-management • Excellent note taking and organizational skills • Ability to create step by step documentation on procedures and steps for technical tasks

Job Requirements

  • Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
  • Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues.
  • Proven experience in working with results-driven, customer-service oriented support teams.
  • Strong knowledge of Microsoft and TCP/IP networking and network printing.
  • Knowledge of networking technologies.
  • Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
  • High school diploma or equivalent (some college preferred).
  • A+ and Net + Certified preferred.
  • Excellent customer service skills.

Benefits

  • Health insurance
  • Professional development opportunities

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