We are seeking a skilled IT Systems Administrator I with a minimum of 4 years of experience to manage and support our organization’s IT infrastructure. The ideal candidate has strong hands-on experience with SaaS administration, identity and access management, endpoint support, and automation-driven workflows. This role requires a proactive mindset, strong operational judgment, and the ability to balance security, scalability, and employee experience.

Key Responsibilities

• System Administration: Maintain, monitor, and troubleshoot IT systems including endpoints, identity platforms, and SaaS applications to ensure reliability and employee productivity.
  
• VPN Management: Configure, manage, and troubleshoot VPN solutions (e.g., Jamf, Tailscale) to provide secure remote access for employees and partners.
  
• Jira Administration: Administer and customize Jira, including workflows, automations, user permissions,SSO, MFA, group-based access controls,provisioning/deprovisioning, and integrations with other business systems.
  
• Google Workspace Management: Own day-to-day administration of Google Workspace, including user lifecycle management, security settings, and collaboration tools (Gmail, Drive, Calendar).
  
• Okta Administration: Support identity and access management through Okta,and provisioning/deprovisioning.
  
• Security & Compliance: Assist with implementation and monitoring of security controls, contributing to compliance efforts and internal IT policies.
  
• Technical Support: Provide Tier 2 support, resolving hardware, software, and access-related issues efficiently and professionally.
  
• Documentation: Create and maintain clear documentation for systems, processes, workflows, and troubleshooting procedures.
  

Collaboration: Partner with Security, People Ops, Engineering, and other teams to support IT initiatives and continuous improvement.