• Responsible for the installation and service of OEM medical devices which will include electrical, mechanical and software components. • Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades. • Establish and maintain a high level of customer satisfaction through service excellence. • Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork. • Train customers on basic operation and use of medical devices. • Manage inventory, keep accurate records, and return unused and failed parts promptly. • Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime. • Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed. • Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. • Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory. • Provide on-call service coverage on a rotating basis, as needed.