• Develop research strategies and conduct end-to-end research focused on improving Amplify products across both user-facing and technical back-end experiences • Work collaboratively with other researchers, product managers, designers, and cross-functional partners (i.e., Data Science, Customer Success, Marketing) to identify key research questions, and then scope, plan, and execute research to address those questions/goals • Navigate and contribute to different team environments, adapting research approaches to match the varying technical complexity and working styles of the Entryways & Onboarding and Launch Experience teams • Recruit and expand a diverse database of teachers, students, and administrators for participation in user research • Conduct mixed methods research with educators and students, including user interviews, surveys, usability testing, prototype testing, focus groups, and classroom observations • Synthesize takeaways from qualitative and quantitative research into actionable insights and communicate them to stakeholders in compelling and creative ways, with particular attention to translating technical system requirements into user needs • Continually evolve our processes for organizing user research and testing across multiple Product teams, ensuring appropriate prioritization of projects, and crafting short- and long-term research plans • Document and track findings gathered through testing and research so insights can easily be referenced and applied for future projects • Serve as an advocate for our users across both technical and user-facing product experiences