• Support Customer Success Managers in managing customer relationships and ongoing engagement • Assist with building Customer Success Plans, including customer goals, milestones, and adoption strategies • Help track customer progress against key success metrics and KPIs • Participate in customer meetings and internal account team discussions (as appropriate) • Help prepare materials for recurring customer cadence meetings (weekly, monthly, quarterly check-ins) • Support customer adoption efforts by helping identify new ways customers can use SuccessKPI across teams • Assist in documenting customer feedback, product requests, and escalation needs for internal teams • Collaborate with internal partners across Product, Engineering, Professional Services, and Education • Support workshops and enablement sessions by helping organize content and follow-up actions • Maintain and build knowledge of the SuccessKPI platform, new features, and best practices