• Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance. • Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures. • Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested. • Provide budgeting, forecasting and ad hoc reporting specific to client needs, including participating in meetings with firm management. • Work closely with senior management and report on daily activities to resolve issues before they impact collections results. • Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month. • Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy. • Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices. • Research and monitor unapplied payments. • Monitor payment arrangements to ensure compliance with payment terms. • Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs. • Identify problems or issues in processes and implement solutions bringing bottom line results. • Meet or exceed all assigned deadlines.