Nielsen

Powering a better media future for all people

Senior Customer Success Manager, Digital

Full TimeRemoteTeam 10,001+Since 1923H1B SponsorCompany SiteLinkedIn

Location

New York

Posted

6 days ago

Salary

$79K - $132K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Act as primary point-of-contact for the Client • Develop trusted relationships with decision makers • Understand each customer’s strategic goals and advertising tactics • Gather valuable feedback from clients for continual product improvements • Maintain expertise on industry trends/practices and competitive landscape • Oversee the customer onboarding process and campaign management • Work closely with Product teams on enhancement requests • Monitor customer usage and provide recommendations to optimize usage • Identify product expansion opportunities

Job Requirements

  • Bachelor’s degree
  • 5+ years of previous client services/account management experience at a SaaS company or in an agency setting
  • Understanding of the overall media and measurement landscape in advertising
  • Experience overseeing online advertising campaigns and media operations
  • Stellar presentation skills with direct experience presenting to clients
  • Knowledge in the usage and operations of ad-serving technologies a plus
  • Excellent communicator in-person, on the phone, through email and over web presentations
  • Strong organizational skills with keen attention to details
  • Experience working with cross functional teams

Benefits

  • Health & wellness plans
  • 401(k) retirement coupled with a Nielsen match
  • Generous paid time off
  • Company provided car for those who qualify
  • Discretionary incentive/bonus

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