Nielsen
Powering a better media future for all people
Senior Customer Success Manager, Digital
Location
New York
Posted
6 days ago
Salary
$79K - $132K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Act as primary point-of-contact for the Client
• Develop trusted relationships with decision makers
• Understand each customer’s strategic goals and advertising tactics
• Gather valuable feedback from clients for continual product improvements
• Maintain expertise on industry trends/practices and competitive landscape
• Oversee the customer onboarding process and campaign management
• Work closely with Product teams on enhancement requests
• Monitor customer usage and provide recommendations to optimize usage
• Identify product expansion opportunities
Job Requirements
- Bachelor’s degree
- 5+ years of previous client services/account management experience at a SaaS company or in an agency setting
- Understanding of the overall media and measurement landscape in advertising
- Experience overseeing online advertising campaigns and media operations
- Stellar presentation skills with direct experience presenting to clients
- Knowledge in the usage and operations of ad-serving technologies a plus
- Excellent communicator in-person, on the phone, through email and over web presentations
- Strong organizational skills with keen attention to details
- Experience working with cross functional teams
Benefits
- Health & wellness plans
- 401(k) retirement coupled with a Nielsen match
- Generous paid time off
- Company provided car for those who qualify
- Discretionary incentive/bonus