• Serve as a senior escalation point for complex EMR integration issues impacting order lifecycle, specimen linkage, result routing, cadence logic, and cancellation workflows. • Conduct advanced root cause analysis across EMR systems, HL7 interfaces, LIMS, Salesforce, and internal platforms to resolve data discrepancies and system failures. • Analyze and interpret HL7 messages and integration logs to troubleshoot order and result transmission errors. • Lead detailed order to result reconciliation audits to validate data integrity and ensure accurate reporting across interconnected systems. • Support and operationalize structured Hypercare programs for newly implemented or high-risk accounts, including KPI validation, issue trend analysis, and transition readiness to steady-state support. • Partner cross-functionally with Product, Engineering, Implementation, Billing Data Services, Customer Success, Sales, and Laboratory Operations to drive systemic resolution for integration risks. • Proactively monitor integration performance metrics and identify patterns or emerging risks before customer escalation. • Develop and maintain documentation of workflows, system dependencies, root cause findings, and remediation strategies. • Contribute to the development of dashboards and reporting tools that support proactive integration monitoring and executive visibility. • Mentor and provide guidance to junior analysts within the EMR Support team. • Maintain comprehensive case documentation in Salesforce and related systems to ensure accurate tracking and transparency. • Participate in high-priority or after hours escalations when required. • Ensure strict adherence to HIPAA and PHI handling standards in all investigations and documentation.