IDEXX Laboratories

IDEXX Laboratories is a leading, publicly-traded biotechnology company founded in 1983. Specializing in pet healthcare, the company provides a range of IT-based

Training and Implementation Support Specialist

Customer SupportCustomer SupportFull TimeRemoteCompany Site

Location

United States

Posted

18 days ago

Salary

$60K / year

Bachelor DegreeExperience acceptedEnglish

Job Description

• Design, develop, and deliver learning solutions that support both new hires and existing team members. • Conduct training needs assessments against current and future trainings to deliver optimal results. • Identify, design and develop curriculums and learning solutions that meet different learning styles, incorporate adult learning theory and have stated measurable objectives. • Conduct and deliver technical, product and/or soft skill training on-site and via e-learning, mobile/tablet and/or other virtual formats. • Evaluate participants on set criteria, document feedback and share the evaluation with supervisors and participants. • Track and analyze success of programs using methods identified in measurement plan. • Recommend and implement creative solutions. • Conduct training cost assessments as needed. • Develop and maintain knowledge of industry best practices in adult learning, company products and internal systems. • Support quality management system/program and other compliance requirements. • Lead, coach, motivate, develop and/or directly manage others. • Travel ~25% required to attend summits and other onsite training events.

Job Requirements

  • Bachelor’s degree or an equivalent combination of education and experience required.
  • Veterinary experience required; practice management experience is a plus.
  • ezyVet experience required; experience or knowledge of other IDEXX PIMS, software, products, or services is a plus.
  • Computer proficiency required, including advanced skills in Microsoft Teams, Word, and PowerPoint.
  • Knowledge of eLearning authoring tools (e.g., Articulate, Camtasia, Captivate) and LMS/LCMS technologies.
  • Knowledge of adult learning theory and instructional best practices.
  • Strong communication and collaboration skills, with the ability to work effectively with customers, peers, and leadership.
  • Ability to plan, prioritize, and make sound decisions in a dynamic environment.
  • Comfort and proficiency with technology, including computers, tablets, and smartphones.

Benefits

  • Health / Dental / Vision Benefits
  • Opportunity for annual cash bonus
  • Day-One 5% matching 401k
  • On the job training and career advancement opportunities (experience NOT required)
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Related Job Pages

More Customer Support Jobs

Client Coverage Specialist

AO Globe Life

With more than 70 years of experience, AO Globe Life partners with labor unions, credit unions, and veteran-focused organizations to provide supplemental coverage to working families nationwide. The company’s mission is built on service, integrity, and long-term career development, supported by a fully remote infrastructure that empowers professionals to succeed. If you’re ready to build a career that blends purpose, flexibility, and professional advancement, we encourage you to apply today.

Customer Support18 days ago
Full TimeRemoteTeam 1,001-5,000

This role involves connecting virtually with families who have requested information and guiding them through essential supplemental benefit programs. Host scheduled virtual consultations via Zoom Help clients understand available supplemental benefit options Guide families throu...

United States

Director of Software Support

Better Talent

For over 21 years, TravelNet Solutions has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner. Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing suite of native features, Track, built on a customer-obsessed mindset, empowers hospitality professionals to achieve digital transformation and operational excellence. Serve Others: Nurturing growth to help others succeed. Grit: Taking ownership and never giving up on what matters most. Create the Future: Innovating to disrupt the status quo. Work Schedule Monday to Friday, Core Business Hours (8 to 5 CST) can be in any timezone.

Customer Support18 days ago
Full TimeRemote

Join TravelNet Solutions as a Director of Software Support! This role is perfect for someone who is: A self-starter with tremendous initiative and a strong work ethic. An excellent communicator and collaborator across functional teams. Eager to make a high impact at a product-dri...

United States

Customer Service Representative

Finance of America

Empowering 55+ customers with modern reverse mortgage options to fund the next chapter in life. NMLS #2285

Customer Support18 days ago
Full TimeRemoteTeam 501-1,000H1B Sponsor

Single Point of Contact for customer service at Finance of America

United States
$50K - $70K / year

Benefits Services Representative

Global Elite Empire Consultants

Good Grief is focused on building a competitive remote sales team.

Customer Support18 days ago
Full TimeRemoteTeam 2-10

Join a fast-growing, tech-driven organization looking for innovative individuals to help take the team to the next level. Conducting virtual consultations with clients. Assessing clients’ needs and imparting knowledge on solutions. Cultivating lasting client relationships through...

United States