• Analyst will handle appeals submitted on Disability (STD, LTD, Leave) products. • Review adverse claim life decisions within STD, LTD, State Leave product line. • Review claim files in depth and detail to determine if previous claim decision (adverse claim decision) was appropriate or if prior decision should be reversed. • Provide high level feedback on claim handling. • Handle appeals in line with job aids in place. • Responsible for reviewing regulatory & presidential complaints and providing responses to appropriate agency.