• Contribute to cross-CXS programs and standardization efforts • Lead AI roadmap and transformation execution in his vertical • Drive operational cadence of weekly, monthly and quarterly business reviews • Lead execution of strategic initiatives and operational priorities • Partner with Sales to coordinate resolution of customer requests, support contract updates, and contribute to RFP responses by aligning operational and service inputs. • Partner with centralized Business Analysts to deliver insights and reporting • Partner with FP&A to own resourcing, headcount, financial planning, and partner management • Drive capacity planning, process improvement, and stakeholder alignment • Enable VP effectiveness through strategic advising and operational support • Facilitate collaboration sessions and build proactive relationships across teams. Adapt messaging based on audience and priorities; integrate storytelling dynamically • Connect use cases to transformation outcomes and organizational goals • Proactively detect and remediate systemic issues • Design automation and scalable workflows • Create tailored reports with insights and strategic narratives • Lead initiatives with measurable outcomes