• Build strong relationships with the Sales, Support, and IBT teams to identify high-impact opportunities for AI automation and agent-led workflows. • Design, create, and deploy autonomous agents for complex use cases, such as automated case resolution, lead qualification, and proactive customer engagement using Agentforce tools. • Lead the development of sophisticated prompts, applying industry best practices and RAG techniques to ensure AI responses are grounded in accurate, real-time company data. • Architect the integration of structured and unstructured data from Data Cloud and other external sources to ground AI agents, while maintaining strict data governance and security standards. • Design user-friendly, brand-aligned conversational AI interfaces and prototypes that ensure a seamless and intuitive user experience. • Automate end-to-end business processes by connecting AI agents to multiple digital channels (e.g., DemandBase, Marketo, investigate external databases such as SciLeads and Zoom Info) and implementing intelligent escalation logic to human agents. • Conduct rigorous testing and performance monitoring of AI agents, using live data and user feedback to drive continuous improvement and model accuracy. • Serve as a technical Subject Matter Expert (SME) on Generative AI, providing guidance to stakeholders and product teams on the evolving capabilities of Einstein GPT and Copilot. • Document AI logic, prompt architectures, and workflow diagrams to ensure transparency and maintainability of the AI ecosystem. • Collaborate with cross-functional teams to ensure AI solutions align with overarching commercial goals and technical infrastructure.