• Serve as the primary systems manager for the Customer Relationship Management platform and corresponding applications • Handle needs assessments and cost/benefit analysis to align the technology of the company with their business strategies • Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, and enhancements and upgrades • Work with vendors to ensure the system solution satisfies the business requirements • Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals • Act as technical focal point for the business in the presentation of the new system/application • Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes • Develop and maintain design documentation (data flow diagrams, workflows) • Provide systems analysis expertise focusing on gap identification • Improve systems and operational workflows by studying current practices and designing modifications/enhancements • Help identify control points in new systems designs and workflows • Review and analyze the effectiveness and efficiency of existing systems • Provide ongoing support structure before production readiness