TechnologyAdvice
TechnologyAdvice is a full-service B2B media company that delivers marketing and data for 600+ technology companies.
Client Success Coordinator
Location
United States
Posted
7 days ago
Salary
$59K / year
English
Job Description
• Build strong partnerships with clients by managing day-to-day communication, responding quickly to requests, and proactively reaching out to review performance, share insights, and align on goals.
• Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise.
• Analyze campaign performance and client feedback to deliver clear, actionable recommendations that improve outcomes.
• Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions.
• Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success.
• Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations.
• Serve as the connector between clients and internal teams, ensuring that client objectives are understood, priorities are aligned, and deliverables meet the highest standard.
Job Requirements
- A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, Slack, and Zoom.
- Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy.
- Highly organized, able to juggle multiple accounts while still giving each client personal attention and care.
- Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers.
- Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals.
- Comfortable with Salesforce (or similar CRMs), and meticulous about keeping systems accurate and up to date.
- Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations.
- A proactive problem-solver who doesn’t just spot issues but takes initiative to resolve them and suggest improvements.
- Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
- Dependable and accountable, ready to take ownership, ask thoughtful questions, and make a meaningful impact in day-to-day client success.
Benefits
- Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
- Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
- Remote-First Culture: Work from the comfort of your home.
- Flexible PTO: Take the time you need, when you need it.
- Health Coverage: Medical, dental, and vision plans for you and your family.
- Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
- 401K with Match: Secure your future with our company-matched retirement savings.
- Paid Parental Leave: Support for new parents during life’s special moments.
- Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
- Pet Insurance: Care for your furry family members.
- Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
- Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
- Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
- In-Office Perks: Enjoy catered lunches for our in-office team.
