• Serve as the primary point of contact for internal leaders and hospital leadership teams regarding RCM performance, payer strategy, collection trends, and operational opportunities. • Translate complex RCM and payer contracting concepts into actionable insights for executive, clinical, and operational partners. • Develop strong, trust-based relationships with service line leaders, operators, and external clients to ensure alignment and drive continuous improvement. • Partner with payer contracting teams to provide insights on payer performance, reimbursement trends, authorization behaviors, denials, and market changes. • Provide expert input and strategic recommendations on new business opportunities, including proposals, client presentations, service enhancements, and growth initiatives. • Collaborate on the development and execution of payer market strategies to optimize reimbursement and reduce friction within the revenue cycle. • Lead strategic initiatives aimed at improving efficiency, financial performance, and client satisfaction. • Support the organization’s long-term RCM strategy by identifying areas for automation, process improvement, or outsourcing optimization. • Provide executive level oversight of revenue cycle performance across assigned service lines or client portfolios. • Monitor key performance indicators (KPIs) such as collections, denials, A/R aging, yield, clean claim rates, and other operational benchmarks, ensuring action plans are created and executed where improvements are needed. • Ensure timely communication of risks, trends, and opportunities to both internal and external leadership teams. • Lead and mentor a team of RCM associates and analysts, fostering a culture of accountability, professional development, and service excellence. • Establish clear goals, performance expectations, and growth pathways for team members. • Ensure the team delivers consistent, high-quality communication, reporting, and client support.