• Own end‑to‑end delivery outcomes (scope, schedule, budget, quality, client satisfaction) for the program/portfolio. • Establish and run program governance (cadence, RAID, dependency management, change control). • Manage financials and commercials (forecast, actuals, margin, cost optimization). • Baseline and control scope/schedule/resources; manage the critical path and milestones. • Ensure SLA/KPI attainment and delivery quality; drive incident/problem reduction and continuous improvement. • Lead stakeholder management and executive communications; own escalation and resolution. • Build and develop high‑performing teams; align skills to roadmap (automation, Dev/Sec/Ops); manage vendors/partners. • Govern risk, issue, and change processes; make data‑driven trade‑offs with architecture, security, and product owners. • Ensure contract/SOW compliance (deliverables, acceptance criteria, sign‑offs) and oversee transition to steady state. • Champion modernization and automation (IaC, CI/CD, observability) to improve reliability, velocity, and cost.