• Define Product Vision and Strategy • Engage directly with MSPs, IT teams, and users through interviews, feedback analysis, community forums, and support data to uncover pain points in IT documentation and operations. • Build and maintain a prioritized roadmap, balancing quick wins (e.g., new integrations) with long-term innovations, informed by customer upvotes and usage metrics. • Write clear user stories, specs, and PRDs for features like custom asset layouts, secure password management, workflow automation, or mobile/browser extensions. • Partner closely with engineering, design, support, sales, and marketing teams to guide development, resolve issues, and ensure seamless launches. • Support sprint planning, backlog grooming, QA, and coordinate releases with go-to-market activities (e.g., feature announcements, demos, changelog updates). • Monitor key SaaS metrics (e.g., adoption, retention, churn, feature usage via analytics), gather post-launch feedback, and iterate rapidly. • Communicate roadmaps, progress, and insights to leadership and the team; contribute to customer-facing content like release notes, blogs, and demos.