• Support end-to-end Salesforce delivery across core platform capabilities, including Service Cloud, Sales Cloud, and custom CRM solutions, with a focus on business analysis and requirements definition. • Act as the primary liaison for business stakeholders, building strong relationships and serving as a trusted advisor throughout discovery and delivery phases. • Lead and facilitate discovery sessions, stakeholder interviews, and workshops to elicit business, functional, and reporting requirements. • Document current-state and future-state business processes, workflows, and use cases to support solution design. • Translate business needs into well-defined user stories, acceptance criteria, and functional requirements aligned with Agile methodologies. • Collaborate closely with Salesforce Administrators, Developers, and Architects to ensure requirements are clearly understood and solutions meet stakeholder expectations. • Support backlog grooming, sprint planning, and ongoing prioritization in partnership with Product Owners and project leadership. • Validate requirements and solution designs through walkthroughs, prototypes, and iterative stakeholder feedback. • Coordinate and support User Acceptance Testing (UAT), including test scenario creation, execution support, defect triage, and final sign-off. • Support business analysis activities for enterprise modernization and legacy system consolidation initiatives. • Ensure solutions comply with federal governance, security, data, and regulatory standards. • Contribute to change management efforts, including documentation, training materials, and stakeholder communications. • Performs other job-related duties as assigned.