• Monitor and respond to clients through all supported email, messaging, and phone platforms • Proactively monitor security dashboards to detect and respond to emerging threats in real-time • Identify alerts that require additional analysis and facilitate their escalation– internally or externally –for further investigation and resolution • Meet minimum standards of initial triage and analysis before escalating • Understand, identify, and research Indicators of Compromise (IOCs) to support threat detection and incident response efforts • Review and analyze security logs and event data from various sources, such as firewalls, intrusion detection systems, and endpoint security tools to identify potential security incidents • Complete all assigned internal and external reports by their deadlines, or in a timely manner if one is not provided • Receive and perform initial triage of security alerts, assess their severity, and determine appropriate actions for resolution • Contribute to tuning of managed security tools by identifying trends and optimizing alert fidelity • Stay informed about the latest cybersecurity threats, vulnerabilities, and attack techniques, and apply this knowledge to enhance the SOC's threat detection capabilities • Perform threat hunts to ensure proactive, in-depth client security • Monitor and maintain unassigned and assigned ticket queues, ensuring timely resolution and effective communication with stakeholders • Maintain average ticket processing time checkpoints in accordance with SLA’s - time to acknowledge, time to triage, and time to notify • Completing all assigned training in agreed upon time frames