• Support customers’ and colleagues’ efforts to use our platform to deliver data integration, visualizations, models and recommendations that create meaningful impact • Work with customer teams to understand their goals and help develop data integration, modeling, and visualization plans to support decision making • Collaborate with customer and internal teams to develop, test, and validate simulation models, ensuring their accuracy and relevance for healthcare use cases • Provide guidance for proposals on feasibility of scope and how to ensure impact • Contribute to customer onboarding experiences and content, helping to ensure customers quickly achieve their first successes with the platform • Engage with customer users to provide informal support, tips, and troubleshooting • Collaborate with premium support customers by integrating data and creating models, simulations, or visualizations. Support recommendation development and action plans • Participate in reviews with customers to document and improve measurable impact • Provide feedback to Product and Sales teams to align offerings with customer needs • Follow advancements in data science, machine learning, and healthcare analytics