• Conduct inbound and outbound patient collections using approved scripts, call flows, and established policies. • Demonstrate knowledge to address patient questions on balances, payment plans, and insurance coverage. • Process patient payments within the client system and post transactions accurately to patient ledgers. • Reprocess declined payments. • Process insurance balance transfers and manual write-offs as required. • Perform ledger modifications for pre-due date payments resulting in account credits. • Manage and rework patient accounts, including adjustments to payment plans, updating insurance information, and processing demographic changes. • Triage patient inquiries and route to appropriate departments. • Handle requests for itemized statements. • Support financial assistance applications and provide relevant guidance. • Manage patient disputes through established resolution processes.