• Engage with revenue cycle and finance stakeholders to understand existing denial management processes • Conduct detailed assessments of current denial root causes, resolution workflows, and reporting capabilities • Map current-state workflows to the target product environment • Design best-practice denial management processes leveraging product capabilities • Define key metrics, dashboards, and reports to track denial trends and root-cause performance • Translate business, operational, and analytical requirements into clear functional specifications • Maintain expert-level knowledge of product features related to denial management • Collaborate closely with Product Managers and Data Science teams