• Oversee daily operations at assigned clients, including running project management (PM) meetings and ensuring alignment across stakeholders. • Set agendas for working groups, facilitate feedback sessions with client teams (e.g., RNs), and serve as the point of contact for Patient Concierge escalations. • Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support. • Gather client feedback on solutions, identify issues, and collaborate with R&D to resolve problems while ensuring client satisfaction. • Develop and maintain standardized implementation documentation and training materials to improve processes and scalability. • Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions. • Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes. • Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live. • Partner with R&D, Product, and other internal teams to prioritize client needs and inform future solution enhancements. • Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts.