• Play a key role for delivering data-driven, actionable customer insights that directly contribute to increased sales/profit through our clients’ customer loyalty programs, while collaborating closely with Strategy and Client Services teams to align on client objectives and deliver impactful results. • Provide actionable recommendations that drive business objectives by drawing out key insights from in-depth, complex data sources based on a thorough understanding of client’s strategy, success criteria, and program objectives. • Manage all aspects of performance and development of direct reports to encourage professional growth by providing opportunities and giving clear and constructive feedback. • Oversee customer data requests; scope and prioritize these requests, and lead a team to analyze and present data. • Develop data visualizations and narratives that make data and analysis consumable by all levels and expertise of internal and external stakeholders. • Collaborate with Data Engineering and Business Intelligence teams to design and develop new tools, models, and data sources to support our clients’ business objectives and overcome challenges. • Proactively create learning agendas, test plans, and solutions that make attribution unassailable and maximize key KPIs such as incremental ROI and LTV.