• Spend most of your time helping customers — solving issues, answering questions, and keeping them smiling. • Partner with your Support + Success Lead and other teams to tackle tricky problems and find solutions. • Assist with creating and troubleshooting automations through Make and Zapier as well as native Copilot automation workflows. • Translate technical issues into plain language for our customers—no jargon allowed. • Gather info, report bugs, and work with Engineering to improve the product. • Resolve support issues within our SLA agreements, including internal and client accounts, billing and subscriptions, and minor technical issues. • Build a deep understanding of our technical architecture and grow your ability to diagnose and resolve more complex problems.