• Act as the primary technical point of contact for assigned enterprise accounts • Develop deep understanding of customer objectives and environments • Serve as a long-term technical advisor • Own technical health of customer environments • Conduct assessments, release planning, and best-practice reviews • Guide architecture and configuration strategy • Lead resolution of complex technical issues • Drive root cause analysis and prevention • Maintain confidence during high-impact events • Support renewals with technical insight • Identify expansion opportunities • Contribute to QBRs and executive reviews • Act as bridge between customers and internal teams • Partner with Professional Services to share best practices