• Lead customer deployments and onboarding engagements, including endpoint rollout, SaaS integrations, policy configuration, and detector setup. • Design and implement custom policies and detectors aligned to customer use cases and compliance requirements. • Deliver administrator training, investigation workshops, and enablement sessions. • Build and support custom technical solutions, including API integrations, SIEM/SOAR connectors, migrations, and one-off configuration work. • Install, configure, and integrate the Nightfall platform within complex customer environments, including access controls and encryption. • Perform policy tuning, performance optimization, and capacity planning as customer environments evolve. • Conduct recurring health checks to reduce alert noise, improve detection accuracy, and maintain long-term deployment health. • Act as a senior escalation point for complex or high-severity technical issues, owning problems through resolution. • Troubleshoot advanced issues related to policy logic, false positives/negatives, integrations, and AI-driven detections. • Partner closely with Engineering and Product to diagnose issues, provide clear repro steps, and drive platform improvements. • Collaborate with Customer Success, Sales, and Solutions Engineering to support adoption, renewals, and expansion.