Empowering traders with technology and funding opportunities to master futures trading and achieve their full potential.

Trader Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50Since 2021H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

16 days ago

Salary

Not specified

High School2 yrs expEnglish

Job Description

• Serve as the primary point of contact for Tradeify.co traders and customers, • Accurately identify, assess, and efficiently resolve inquiries, • Skillfully troubleshoot incoming inquiries, • Educate both existing and potential traders, • Monitor trading systems and proactively identify potential problems, • Adhere strictly to all internal guidelines, compliance procedures, and industry best practices

Job Requirements

2+ years of experience in a customer service, technical support, or operations role,
Ability to type a minimum of 30 WPM,
Strong analytical and problem-solving skills,
Must be fluent in English

Benefits

Excellent written and verbal communication skills,
Outstanding interaction with traders and customers is your top priority,
Demonstrated ability to multitask effectively,
Strong analytical and problem-solving skills,
Proficiency in utilizing CRM software (e.g., Intercom, HubSpot) and other customer support tools,
Willingness to notice and suggest improvements when necessary,
Health insurance, 401(k) matching, Flexible work hours, Paid time off