• Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live. • Run discovery to understand clinical, operational, data migration, and integration needs; translate findings into an implementation plan. • Manage risks, dependencies, and change control; keep projects moving with crisp updates and clear decision-making. • Partner with client clinical and operational leaders to design and implement workflows aligned to best practices. • Serve as a subject matter expert, helping customers understand system capabilities and Canvas best practices. • Guide customers through adoption milestones and ensure usability for end users. • Confidently navigate API/SDK concepts to unblock workflows, examples: • Walk a developer through generating API keys • Speak to specific API resources and basic error troubleshooting • Translate workflows into SDK-backed solutions • Lead stabilization and transition to ongoing support/customer success team. • Identify repeatable patterns, plugin gaps, and process improvements; share insights with internal teams. • Coordinate internally with Product/Engineering/Support to resolve questions and drive outcomes.