• Triage and drive resolution of all platform technical issues impacting Fama Operations and/or our customers. • Develop solutions by studying information needs, conferring with product management, studying systems flow, data usage, and work processes. • Develop performant code accompanied by effective unit tests and participate in our peer review process. • Build proactive monitoring and alerting to notify team of symptoms before outages occur. • Participate in incident response, root cause analysis and remediation of incidents. • Participate in an on-call rotation to respond to platform availability incidents and assist with customer specific incidents.