• Lead hands-on onboarding sessions, ensuring customers are set up for success with Planera from day one • Build and maintain strong relationships with key stakeholders to drive engagement and long-term retention. • Provide expert-level guidance on construction scheduling best practices, particularly for users transitioning from tools like Oracle Primavera P6 or Microsoft Project. • Support and manage customer pilots and proof-of-concepts, helping organizations evaluate Planera’s value. • Identify upsell and cross-sell opportunities, collaborating with the sales team to drive expansion. • Act as the voice of the customer, relaying insights and feature requests to product and engineering teams. • Assist customers with technical issues, working alongside product and engineering teams to resolve challenges quickly. • Analyze customer usage and engagement data to proactively identify risks and opportunities for improvement.