AdNet/AccountNet Inc.
Advocates for Workplace Excellence and Equality
Customer Care Representative
Location
Maryland
Posted
18 days ago
Salary
$16 / hour
High School2 yrs expEnglish
Job Description
• Conduct non-scripted customer interactions via phone, email, and chat.
• Topics include rebate status, scheduling, submittal procedures, and program guidelines.
• Perform professional outreach.
• Review and assist customers with energy application inquiries and program questions.
• Complete other administrative duties as assigned.
Job Requirements
- High school diploma.
- 2+ years of professional work experience.
- 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite.
- Must be able to successfully pass a background check with drug screening.
- Previous sales or customer service experience (preferred).
- Computer skills, including accurate and efficient data entry and database navigation (preferred).
- Strong written and verbal communication skills (preferred).
- Ability to maintain high energy levels and a positive attitude while working with team members, customers, and program participants (preferred).
- Experience working with program participants, such as homeowners and contractors, to troubleshoot application requirements (preferred).
- Ability to identify, define, and resolve problems promptly; gather and analyze information; and develop alternative solutions (preferred).
- Ability to work independently and collaboratively (preferred).
- Strong organizational and analytical skills (preferred).
- Typing speed of 45–50 words per minute preferred.
- Ability to work in a fast-paced, high-pressure environment (preferred).
- Professional interpersonal skills, including courtesy and cooperation (preferred).
- Ability to manage multiple priorities and work limited overtime as necessary (preferred).
- Ability to sit for prolonged periods in a distraction-free environment (preferred).
- Demonstrated pride in making a positive difference for program participants (preferred).
- Ability and desire to quickly learn about the energy business (preferred).
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