• Performs system configuration and administration tasks in support of go‑to‑market business processes for assigned applications, with primary focus on Salesforce‑enabled revenue systems. • Owns documentation for assigned systems and/or system‑driven process mappings, including maintaining supporting materials and templates. • In addition to documentation, ensures delivery of tools and systems enablement across Business Operations teams, including demo recordings and train‑the‑trainer sessions. Manages requests from Business Operations teams for questions and issues related to assigned systems and system‑driven processes. • Acts as an approved IT requestor for system enhancements and projects, helping identify opportunities and capturing requirements from Business Operations stakeholders, defining acceptance criteria, and performing User Acceptance Testing (UAT). • Oversees the lifecycle of changes to assigned go‑to‑market systems, including enhancements, expansion, and ongoing evolution of existing platforms. • Owns and supports Salesforce CPQ from a business operations perspective, focusing on the design, configuration, and ongoing evolution of quote‑to‑order workflows, system behavior, and approval frameworks that enable consistent revenue execution. • Acts as a subject matter expert for Salesforce Sales Cloud capabilities, including Territory Management and Forecasting, with ownership of how these capabilities are configured and used to support sales operations.