Greenberg Traurig, LLP

More than 2750 attorneys serving clients in 48 locations in the U.S. Europe and the Middle East, Latin America, and Asia

Telecommunications Manager

CommunicationsCommunicationsFull TimeRemoteTeam 1,001-5,000Since 1960H1B No SponsorCompany SiteLinkedIn

Location

Florida + 1 moreAll locations: Florida, Texas

Posted

19 days ago

Salary

Not specified

Bachelor Degree8 yrs expEnglishCloud

Job Description

• Oversees all telecommunications services and systems for the firm • Manages the current Avaya telephony platform and strategic planning for future technology adoption • Leads a telecom team and manages vendor relationships • Ensures billing compliance and develops a multi-year roadmap to guide the firm through technology transitions • Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies (cloud PBX, UCaaS) • Develops and executes transition plans from legacy systems to modern platforms with minimal disruption to operations • Creates a multi-year telecommunications roadmap aligned with firm objectives • Directs and develops the telecommunications team to meet performance and availability commitments • Maintains up-to-date documentation of all systems, user guides, and training materials

Job Requirements

  • Bachelor’s degree preferred
  • 8+ years managing enterprise telephony systems, preferably in a law firm or professional services environment
  • Expert-level knowledge of the Avaya telephony platform required
  • Extensive experience with additional telephony platforms, including cloud-based and UCaaS solutions (e.g., Microsoft Teams, Zoom, SIP, RingCentral, Cisco)
  • Proven track record of successful technology adoption and change management
  • Experience with vendor management, contract negotiation, and telecommunications budgeting
  • Avaya certifications (ACIS, ACSS, or equivalent), Microsoft Teams Voice/Telephony certifications, UCaaS or cloud telephony certifications preferred

Benefits

  • competitive compensation
  • excellent benefits package
  • innovative and collaborative environment

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