• Build strong relationships with our customers in the enterprise category • Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention • Align with the Customer Success organization and Expand Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities • Manage a series of personal and automated touchpoints and to drive ongoing customer experiences • Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features • Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations • Provide quick and responsive ongoing technical and administrative support • Respond to all customer inquiries in a thoughtful and timely manner • Keep track of new product developments and strategically inform/train customers on them • Communicate desired software requirements to product management team in a cross-functional feedback loop • Diligently manage Gainsight and Salesforce data to effectively manage your book of business • Contribute to AlertMedia’s culture, values, and vision for the future