• Serve as the primary technical advisor for assigned strategic customer accounts • Develop and maintain trusted advisor relationships with customer security teams and leadership • Understand customer security operations workflows, use cases, and business objectives • Mentor customer teams on SIEM best practices and threat hunting techniques • Guide customers through Next-Gen SIEM deployment, configuration, and integration • Optimize data ingestion strategies and log source configurations • Design and implement custom detection rules, correlation searches, and use cases • Develop dashboards, reports, and visualizations tailored to customer requirements • Assist with migration of detection content from legacy SIEM platforms (Splunk, QRadar, etc.) • Perform health checks and platform optimization reviews • Troubleshoot complex technical issues and coordinate with engineering teams as needed • Track and report on key performance indicators and success metrics • Identify opportunities for automation and workflow improvements • Contribute to internal knowledge base and best practices documentation