Imagen Technologies
Powering the future of primary care
Clinical Applications Analyst
Location
New York
Posted
31 days ago
Salary
$70K - $105K / year
Bachelor Degree4 yrs expEnglish
Job Description
• Lead and support successful radiologist onboarding by acting as a subject matter expert for Imagen’s clinical applications, ensuring systems are configured, tested, optimized, and supported to enable efficient reading workflows from day one.
• Partner with clinical teams to identify and implement workflow improvements that enhance radiologist efficiency and reduce friction in daily operations
• Train radiologists and clinical staff on application usage, best practices, and support processes to maximize uptime and productivity
• Proactively monitor application health and stability, maintaining 99% system uptime and rapidly addressing emerging issues
• Troubleshoot complex clinical application issues and drive issues to resolution in coordination with internal teams, vendors, and customers
• Develop and maintain strong vendor relationships to stay informed on upgrades, enhancements, and opportunities for workflow optimization
• Provide day-to-day guidance and support to Level 1 support team members to ensure accurate, timely responses within defined SLAs
• Participate as a member of the Level 2 support team, including participation in the on-call rotation, to support critical clinical operations
• Flexibility to provide coverage outside of normal business hours as needed.
Job Requirements
- Bachelor’s degree or equivalent practical experience, with 4+ years supporting clinical or radiology systems in a production healthcare environment, consistently delivering high levels of customer and clinician satisfaction
- Deep understanding of DICOM and working knowledge of HL7 interfaces, including their impact on imaging workflows and downstream clinical systems
- Demonstrated, end-to-end understanding of the full lifecycle of an imaging exam, including acquisition, routing, interpretation, reporting, communication, and archiving
- Proven expertise in radiology and teleradiology workflows, including the roles of radiologists, technologists, support teams, and referring providers
- Hands-on experience supporting and optimizing one or more of the following clinical applications in a live environment: eRAD PACS, 3M M*Modal Fluency, Studycast, Volpara (or equivalent systems)
- Strong written, verbal, and presentation skills, with the ability to communicate effectively with radiologists, clinical staff, operational leaders, and vendors.
Benefits
- equity
- benefits
