Tenpoint is a global commercial-ready biotech developing groundbreaking treatments to rejuvenate vision in the aging eye
Desktop Support Technician
Location
United States
Posted
18 days ago
Salary
$80K - $110K / year
Job Description
Job Requirements
- 3-5+ years of experience providing both remote and on-site desktop support for a diverse workforce, ideally in an enterprise or biotech environment.
- 1+ years of experience in a supervisory or team lead role preferred.
- Associate’s degree in Information Technology or related discipline (or equivalent experience).
- CompTIA A+ certification or equivalent experience
- Demonstrated expertise supporting: Windows 11, MacOS, and iOS environments
- Microsoft 365, Entra, Intune, and SharePoint
- Must have a dedicated office to work from.
- Strong troubleshooting skills across hardware, operating systems, and networking connectivity.
- Knowledge of security principles and experience applying best practices in a regulated environment.
- Excellent organizational skills with the ability to prioritize multiple tasks in a dynamic environment.
- Exceptional communication and customer service skills; ability to work calmly and effectively under pressure.
- Preferred: Experience with Okta, Barracuda, and KnowBe4.
- Prior work within biotech, pharma, or other regulated industries.
- Background in vendor management and collaboration with Managed Service Providers.
Benefits
- Generous medical, dental, and vision health insurance plans
- Flexible spending accounts for health and dependent care
- Short-term, long-term, and life/AD&D insurance
- Employee Assistance Program
- 20 paid vacation days, 12 paid holidays, and 12 sick days
- 401(k) Retirement Plan with 100% company match up to 4% and immediate vesting
- Hybrid work options
- Wellness Resources
- Stock Options
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