• Design, write, edit, test and improve content across multiple touch points, including product flows, navigational elements, product names, emails, tutorials and notifications • Collaborate on cross-functional teams with designers, data analysts, researchers, engineers, product managers and marketing team members • Demonstrate excellent communication skills and the ability to influence product decisions, team direction and strategy • Give and solicit feedback from UX design peers and contribute to the team through mentoring or onboarding • Ensure a consistent voice and tone across Thumbtack product content, marketing channels and customer support • Develop content frameworks and product narratives that explain your recommendations and help partners understand the practice of content design • Independently and proactively identify opportunities for impactful A/B copy tests and participate in user interviews • Understand the relationship between business goals and user needs