Knowtex

Revolutionizing the healthcare provider-patient visit.

Customer Support Program Manager

Program ManagerProgram ManagerFull TimeRemoteTeam 1-10Company SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglish

Job Description

• Design and lead support program infrastructure • Manage technical issue resolution and escalation • Directly manage Customer Support Technician and recruit new talent • Build and maintain knowledge base to reduce ticket volume • Monitor customer health indicators and coordinate retention interventions

Job Requirements

  • 5+ years in support operations, program management, or technical operations
  • Healthcare technology or healthcare operations experience
  • Team leadership experience
  • Technical support expertise
  • Support program design experience
  • Proficiency with ticketing platforms

Benefits

  • Health insurance
  • Professional development
  • 401(k) plan
  • Flexible work hours
  • Paid time off

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