• Own sprint planning, execution, and delivery cadence across multiple concurrent initiatives • Develop clear project plans including milestones, dependencies, timelines, and ownership in collaboration with engineering leads • Drive backlog refinement, sprint planning, reviews, and retrospectives • Proactively identify risks, bottlenecks, and scope creep, and coordinate mitigation early • Maintain delivery visibility through clear, concise status reporting for internal and external stakeholders • Serve as a primary point of contact for clients during onboarding, integrations, and ongoing delivery • Lead structured client check-ins to gather requirements, align on timelines, and manage expectations • Translate client needs into clear engineering tickets, acceptance criteria, and delivery plans • Coordinate launches and releases, ensuring readiness across engineering, documentation, and communications • Coordinate across engineering, product, operations, and leadership to ensure alignment on priorities • Partner closely with the Head of Operations to align sprint execution with company goals and delivery commitments • Support execution on select cross-functional initiatives (e.g., operational improvements, process rollouts, audit-related execution) as needed • Ensure external documentation stays accurate and up to date as the product evolves • Maintain internal delivery documentation such as project briefs, project charters, integration notes, and execution plans • Continuously refine delivery processes, tooling, and reporting to improve clarity, speed, and predictability