• Monitor and manage incoming signing orders. • Review order details and special instructions for accuracy and completeness. • Keep orders up to date as changes occur. • Use sound judgment to anticipate and prevent potential issues or delays. • Ensure orders move smoothly through each stage of the signing lifecycle. • Oversee automated assignment of qualified notaries. • Take manual action on hard-to-fill orders, including outreach and incentive adjustments when appropriate. • Collaborate with customers to secure flexibility when needed. • Meet performance targets related to assignment speed and fulfillment. • Respond promptly to inbound communications from customers and notaries. • Provide clear, professional updates to ensure alignment across all parties. • Escalate urgent matters appropriately and coordinate resolution efforts. • Partner with internal Support and cross-functional teams on order-related inquiries. • Complete follow-up actions when automated reminders are not fulfilled. • Make outbound calls to quickly resolve time-sensitive issues. • Identify risks early and intervene proactively to avoid delays. • Troubleshoot common transaction issues and escalate when necessary. • Route signing errors and corrections to the appropriate internal teams. • Deliver a positive experience—even in high-pressure situations.